Channel Management

Read how CCM is most valuable when insurers take a holistic approach, which allows them to create enterprise-wide flows of information from all voice and data communications, and generate structured as well as unstructured data via a wide range of channels.

This guide offers insight into the WCM technology choices available today, discusses some of the requirements both IT and business users should consider when selecting a WCM solution, and includes advice for ensuring a successful evaluation process.

Providing highly available financial services to its customers is a cornerstone of Fortis Turkey’s strategy for growth. Fortis aims to double its market share in selected products in Turkey by 2009. Delivering quality of service throughout this period is critical for the bank’s profitability and competitive advantage. With the bank’s 270-plus Turkish branches and 4,975 staff reliant on IT to deliver services across a range of channels and process customer transactions, Fortis Turkey must be able to guarantee the availability and performance of its network.

Forrester evaluated 11 leading Web content management (WCM) vendors across 190 external site content management and delivery criteria and found that European vendor SDL Tridion has established clear leadership in enabling organizations to manage and deliver persuasive content customer experiences. SDL Tridion excels in personalization and multisite and multi-language functionality.

Online marketing needs to be coordinated and consistent with marketing communication and business objectives. To compete in today's marketplace, marketing professionals need a solution that allows them to react to changing market conditions cost effectively: coordinated marketing communication at a lower cost.

In today's connected world, a well managed Web presence is essential for any organization to achieve business success. The internet provides unprecedented opportunities for border-free communication. Many organizations use the internet to reach worldwide audiences. These organizations need to balance centralized messages and branding with localized content and contributions. SDL Tridion's BluePrinting technology allows you to create this balance.

Managing customer relationships profitably is a challenge many businesses face. Increasingly available information and customer choices translate into a decrease in automatic loyalty. New distribution and communication channels create more complex customer interactions. Implementing powerful technology enablers may be prohibitively expensive for many firms.

Companies have rapidly adopted server virtualization over the past few years, but there are big differences in their use of the technology. Most companies are able to reduce server hardware spending, but many don't realize an ongoing reduction in management costs.

Get the facts you need to know about how the collection, management and analysis of log data are integral to meeting many GCSx requirements. Read this whitepaper to learn more…

HP LeftHand SANs use distributed, clustered technology to deliver all of the functionality expected of a storage area network. They deliver functionality including synchronous replication, asynchronous replication, and remote copy.

Profiles of the Leading Retail Management Software Vendors.

Profiles of the Leading Supply Chain Management Software Vendors.

Profiles of the Leading Warehouse Management Software Vendors.

Written by: Forrester Research and Sponsored by:  Art Technology Group, Inc. In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on?

With the success of single sign-on (SSO) inside the enterprise, users are calling for interoperability outside of the enterprise’s security domain to outsourced services, including business process outsourcing (BPO) and software as a service (SaaS) providers, and trading partners, as well as within the enterprise to affiliates and subsidiaries. Learn more today!

Businesses today need a Business Rule Management Systems (BRMS) solution that supports business changes and cycles far more effectively than traditional methods and takes direct advantage of business expertise. This IBM RedpaperT publication is intended for anyone who is interested in learning more about IBM WebSphere ILOG Rules for COBOL.

ATG-powered CondisLine.com offers a personalized online experience across channels, from a single commerce platform.

The healthcare industry has lagged behind other industry sectors in adopting wireless technologies. Is the problem one of functionality, reliability or suitability to the required tasks? Or, is it simply the conservative nature of healthcare, where a solution must be of proven value and unassail-able virtue before investments are made and policies are changed. This paper examines the characteristics of wireless mobility solutions and considers how effectively these solutions meet healthcare industry requirements.

Cell phones and smartphones have become constant companions to influential shoppers. To capitalize on mobility's ubiquity, leading U.S retailers are actively pursuing the mobile channel as a way to enhance customer engagement and loyalty, while giving them "first-mover" advantage over their competitors.

Today, many organizations struggle to optimize online and offline marketing campaigns across an ever growing number of new marketing channels. CMOs are increasingly accountable for demonstrating Return on Marketing Investments (ROMI) across channels and initiatives. Despite an abundance of campaign management technologies (enterprise marketing management, lead management, CRM, marketing automation, email marketing and a variety of point solutions) marketing departments still struggle with campaign performance, campaign workflow, and campaign management; particularly across multiple marketing channels.

With Numara FootPrints for Customer Service, an award-winning, 100% web-based customer service management solution, you can deliver breakthrough service to customers throughout the world faster, and enhance the quality of your web-based service desk, with less effort than today, and at a low total cost of ownership. Learn more today!

In this informative webinar, you will learn about the challenges of implementing configuration management along with suggestions on how to get started, and best practices to ensure success. You will also learn how Numara® FootPrints® Configuration Management, with its fast implementation, practical approach to implementing configuration management and automated integration to auto-discovery tools, takes the pain and time out of creating and maintaining a functional CMDB. Learn more today!

This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs - all integrated into your service management workflow. Learn more today!

By now you'd be hard pressed to find a business that doesn't have some presence within social media channels - but there's a marked difference between having a Facebook Page and actively engaging in effective Social Media Marketing (SMM).

Market Realities, Implementation Experiences and Solution Provider Profiles. With more than more than 210 clients active on its talent management system across the spectrum of company sizes and industry segments, Cornerstone OnDemand's solutions span the workforce lifecycle, including onboarding, learning, enterprise social networking, compliance, performance, compensation, career management, succession planning and more.